Family Support Worker

Mrs Charles is our Family Support Worker.
Mrs Rowley assists Mrs Charles.
Ways to contact them:
On the gate in the morning.
Phone the school office: 01594 833232 or
Mrs Charles is our Family Support worker. She is supported by Mrs Rowley. Between them, they have years of experience working within a school and supporting children with a range of needs; social, emotional and mental health. They can offer impartial support, advice and guidance to parents/carers.


At Ellwood Community Primary School, we pride ourselves in working with partnership with parents. When families and school work together in partnership, the outcomes for children improve. Our Family Support Workers can provide emotional support, guidance and encouragement to children and families.

Our Family Support Workers have an open-door. They are always available for an informal conversation or you can book a more formal meeting to discuss any worries or concerns.  They are able to signpost you to external organisations and professionals for additional support, if they are not able to offer the specialist support you may require.  All conversations are confidential (in accordance with safeguarding procedures) and sharing worries can help you deal with situations and together you may be able to come up with some solutions.



We offer a range of support for pupils such as:


  • supporting children through a bereavement or separation
  • attendance and punctuality
  • promoting self-esteem and confidence
  • developing positive behaviour and positive attitudes to learning
  • providing personal, social and emotional support to children
  • having someone to talk to and share worries
  • supporting children with anxiety
  • supporting children who find it hard to regulate emotions
  • support with sleeping
  • support with routines

To name a few….


Support for families includes:

  • Advice and support in promoting positive behaviour at home
  • Attendance and support at school and other agency meetings
  • Signpost to community organisations such as forest foodbank, forest baby bank
  • Liaising with a range of external services such as TIC+, Early Help, TAF meeting, Toucan


How to contact Mrs Charles and Mrs Rowley

They are both available for informal chats most mornings by the school gate.
If you have a more sensitive matter you wish to discuss, you can contact the school office on 01594 833232 to make an appointment.


Useful websites:

Glos Families

Parenting Advice

NHS - Young Minds Matter

Family Information Service

Online Mental Wellbeing Community

Teens in Crisis

Childhood Bereavement Charity Winstons Wish

Online Mental Wellbeing Community

Glos Families

Parenting Advice



The Family Support Workers have a designated room which was partially funded through a Tesco Grant. The "ELSA" room is where children can go to talk, play games, learn ways to cope with their worries and discuss any problems they may have in a quiet, nurturing and calm environment. 



In September 2023 a number of new families and children joined our school. When asked have they  settled in, one replied:
"Yes, we get lots of help, not just with work but with everything to do with how I am feeling".